Cancellation policy

Cancellation policy.

Last updated 14 November 2026

This policy covers services bought from DEVSHOP LLP (LLPIN ADD-2576) under the DevShop brand. Your brand’s signed terms take precedence where they say something different.

DevShop Retail OS

• A Retail OS partnership runs for 12 months, with a 30-day break clause: either side can end it by giving 30 days’ notice.
• If the partnership is ended before the 12 months are up, DevShop receives a break fee of 5% of all revenue generated through the store from the start date to the termination date.
• The ₹25,000 onboarding deposit is adjusted against the onboarding tech costs already incurred; every charge and the balance are on your brand’s terms page. See the refund policy.

Custom builds

The build price, what happens if a build is cancelled part-way, and the notice for the monthly running fee are set in the written proposal you agree before work starts.

How to cancel

Email founder@devshop.si with “Cancellation” in the subject and your brand name, or call or WhatsApp +91 80769 19458. We confirm the request in writing, with the end date and any amount due either way.

Orders from brand stores

To cancel an order placed on a brand’s store that DevShop runs, contact that brand through its store. Its own cancellation policy applies.

Changes

If we change this policy, we update this page and the date at the top. See also the terms.