Privacy policy.

Last updated 14 November 2026

This policy explains what information we keep when you use devshop.si, write to us, or message DevShop on WhatsApp; why we keep it; who helps us handle it; and how you can see, correct or delete it. If anything is unclear, write to us.

Who we are

DevShop is a brand of DEVSHOP LLP (LLPIN ADD-2576), registered office Enkay Tower, P. No. B-B1, 1st Floor, Udyog Vihar, Industrial Complex Dundahera, Gurgaon, Haryana 122016, India. In this policy “we”, “us” and “DevShop” mean DEVSHOP LLP. For the information described here, we decide why and how it is used (the “data fiduciary” under India’s Digital Personal Data Protection Act, 2023), except where we say we act for a brand. You can reach us at founder@devshop.si.

What we collect

WhatsApp. When you message +91 80769 19458: your phone number, the name on your WhatsApp profile, and your messages, including any files you send.
Forms on this site. What you type: usually your name, email, phone number, your brand and your question.
Email. Messages you send to founder@devshop.si or another DevShop address, and our replies.
Leads and applications. If you apply to work with us: your details, your brand’s details and what you share about your business. This includes signed agreements, such as an NDA (with the signer’s name, title, email, the time of signing and the IP address used).
Payments. When you pay us: the amount, date, payment status and transaction reference from the payment gateway or bank. We never see or keep your card number, CVV, UPI PIN or net banking password.
Brand customers. If you bought from a brand we run the online business for, we may handle your order details (name, contact, delivery address, what you ordered, payment status) on that brand’s behalf. For that information the brand decides how it is used, its own privacy policy applies, and we follow its instructions.
Website visits. The hosting service records basic technical information (IP address, browser, the page requested, the time) to keep the site running and secure.

We don’t ask for card numbers, UPI PINs, OTPs or passwords in chat or on forms. Please never send them.

Why we use it

To reply to you and route your message to the right person.
To assess and run a working relationship with your brand, and to prepare proposals, agreements and invoices.
To run the online business of brands we work with, including their orders, deliveries and customer support.
To keep records the law requires, and to protect against fraud and misuse.

We don’t sell your information. We don’t send you marketing unless you have agreed to it, and you can stop it at any time.

The automated assistant

The first replies on DevShop’s WhatsApp come from an AI assistant (Hugo, the Chief of Staff), not a person. It answers simple questions and passes everything else to a person. It never decides anything about money, prices, contracts or commitments; a person does. You can ask for a person at any time.

Who helps us handle it

We use these services to run DevShop. Each gets only what it needs to do its job:

Meta (WhatsApp Business): carries WhatsApp messages.
Anthropic: the AI service that helps draft replies and summaries. It is located outside India, so your messages may be processed there.
Supabase: the database where records are stored.
Vercel: hosts this website.
Resend and Google (Gmail): send and receive email. DevShop email is read by an AI agent, which helps sort and draft replies.
Zoom and Fireflies: when a call is recorded or written up, Zoom hosts the meeting and Fireflies turns it into notes.
Google Fonts: serves the fonts on this site, so Google sees your IP address when a page loads.
Payment gateways and banks, for payments you make.

Some of these services store or process information outside India. We only send what is needed, and we choose providers with recognised security practices. We may also share information if the law requires it, or with our professional advisers (for example, our accountant or lawyer), who are bound to keep it confidential.

How long we keep it

WhatsApp and chat messages, enquiries and leads: 24 months after our last contact, then deleted.
Signed agreements: for the life of our relationship, and afterwards for as long as a claim could be made.
Invoices, payment and tax records: for as long as the law requires.
Information we hold for a brand: as long as that brand instructs, and returned or deleted when our work for the brand ends.

Cookies

This site doesn’t use advertising or tracking cookies, and doesn’t run analytics or ad pixels. Some pages remember in your own browser that you closed a banner or chose a view; that stays on your device.

Your rights

You can ask us to:

see the information we hold about you, and who we have shared it with;
correct or complete it;
delete it, which we do within 30 days unless the law requires us to keep a record;
stop marketing messages. On WhatsApp, reply STOP, and we confirm once and send nothing further;
withdraw consent you gave earlier. This doesn’t affect what was done before;
name a nominee to act for you if you die or can no longer act yourself.

To do any of these, write to founder@devshop.si. If you bought from a brand we work with, you can also ask that brand directly.

Complaints and grievance officer

Write to founder@devshop.si with “Privacy” in the subject. Our grievance officer is the founder, Virat Mohan. We acknowledge a complaint within 48 hours and aim to resolve it within one month. If you’re not satisfied, you can complain to the Data Protection Board of India.

Children

DevShop is for adults. We don’t knowingly collect information from anyone under 18. If you think a child has sent us information, write to us and we delete it.

Keeping it safe

Access is limited to the people and services that need it, with sign-in protection, and passwords and payment details are never kept in our records. No system is perfectly secure. If a breach affects you, we tell you and the authorities as the law requires.

Changes

If we change this policy, we update this page and the date at the top. For significant changes, we tell people we’re in touch with.