Refund policy
Refund policy.
Last updated 14 November 2026
This policy covers payments made to DEVSHOP LLP (LLPIN ADD-2576) for DevShop’s services. Your brand’s signed terms take precedence where they say something different.
The ₹25,000 onboarding deposit
- The deposit is fully adjusted against your brand’s actual onboarding tech costs (hosting, database, WhatsApp number, email, domain, AI).
- DevShop keeps none of it as a fee.
- Every charge against it, and the unused balance, are shown on your brand’s terms page.
Payments made twice or by mistake
If you were charged twice for the same invoice, or paid an amount you did not owe, we refund it in full once we have confirmed the payment.
How to ask for a refund
Email founder@devshop.si with “Refund” in the subject, your name or brand, the amount, the date and the transaction reference. You can also call or WhatsApp +91 80769 19458.
Timeline and mode of refund
Approved refunds are processed within 5 to 7 business days and credited back to the original payment method (credit or debit card, net banking or UPI) through our payment gateway, in line with RBI guidelines. Your bank may take a few more days to show the credit. Refunds are not given as store credit.
Cancelling a partnership
See the cancellation policy and the terms.
Orders from brand stores
If you bought a product from a brand’s store that DevShop runs, your order follows that brand’s own cancellation and refund policy, shown on its store. Please contact the brand through its store first.
Changes
If we change this policy, we update this page and the date at the top.